What is two-factor authentication?

Two-factor authentication (also known as 2FA or 2-Step Verification) is a technology that provides identification of users through the combination of two different devices. 

Two-factor authentication keeps your account secure by requiring both your password and your phone to login.

To log in with two-factor authentication enabled, you will need to enter your password and a unique code generated on your mobile. It provides a second layer of protection to your account. Even if your password would be exposed, it wouldn't be possible to access your account without having your phone.

Please visit settings page to set up two-factor authentication for your account.

Step 1:

To begin, you will need to install an authenticator application on your phone. You can download it here:

Google Authenticator for iOS

Google Authenticator for Android

Microsoft Authenticator for Windows Phone

Step 2:

Next, login to your Tokia account. In the main menu right top corner press onto your email address and select settings. Then press "Security" button on your left. Press Two-Factor Authentication.

Step 3:

You’ll need to add a Tokia account in your authenticator app. You can do that using either of these 2 methods:

  • Manually enter the 16 digit key 
  • Scan barcode using app

Step 4:

IMPORTANT: Backup your recovery key!

Backup your 16 digit key or barcode and put it in a safe place. We suggest you to handwrite it and place it in your home environment. If your phone gets lost, stolen, or erased, you will need this key to get back into your Tokia account. Without this key, the only way to regain access will be to contact support (general@tokia.io). Without this 16 digit key your account recovery could take a while.

Step 5:

Your authenticator app will generate a passcode for one time use against the Tokia account that you just set up. Go back to your Tokia screen and:

1. Enter your password;  

2. Enter the generated pass code and then hit ‘Enable 2FA’ button.